@article {Grayling:May 2002:0049-3155:193,
	author = "Grayling, Trevor",
	title = "If We Build It, Will They Come? A Usability Test of Two Browser-based Embedded Help Systems",
	journal = "Technical Communication",
	volume = "49",
	year = "May 2002",
	abstract = "This article presents data on how end users actually behave when using applications, as well as examples of various types of embedded help. It hypothesizes that end users will use and find helpful any form of help that incorporates five key characteristics. The article also describes two browser-based embedded help systems that incorporate these characteristics, and it presents results of a usability test of these two embedded help systems.",
	pages = "193-209(17)",
	url = "http://www.ingentaconnect.com/content/stc/tc/2002/00000049/00000002/art00008"
}