@article {Grayling:May 1998:0049-3155:168,
	author = "Grayling, Trevor",
	title = "Fear and Loathing of the Help Menu: A Usability Test of Online Help",
	journal = "Technical Communication",
	volume = "45",
	year = "May 1998",
	abstract = "",
	pages = "168-179(12)",
	url = "http://www.ingentaconnect.com/content/stc/tc/1998/00000045/00000002/art00004"
}