@article {Powell:1 January 2008:0960-1643:50,
	author = "Powell, Roy",
	title = "Measuring patient satisfaction",
	journal = "British Journal of General Practice",
	volume = "58",
	year = "1 January 2008",
	abstract = "",
	pages = "50-51(2)",
	url = "http://www.ingentaconnect.com/content/rcgp/bjgp/2008/00000058/00000546/art00012"
	doi = "doi:10.3399/bjgp08X263820"
}