@article {Jutla:1 May 2002:1066-2243:139,
	author = "Jutla, Dawn",
	author = "Bodorik, Peter",
	author = "Dhaliwal, Jasbir",
	title = "Supporting the e-business readiness of small and medium-sized enterprises: approaches and metrics",
	journal = "Internet Research: Electronic Networking Applications and Policy",
	volume = "12",
	year = "1 May 2002",
	abstract = "Government initiatives are continuously being designed to create stable and supportive environments for developing new industries. Presents a conceptual model for use by governments in creating and sustaining an appropriate climate that facilitates the national adoption of e-business. It focuses specifically on the needs of small and medium-sized enterprises (SMEs). Also suggests six categories of e-business readiness metrics and measures to be used for assessing how a country is performing in terms of providing a positive e-business readiness climate. Examples of innovative initiatives are provided from Canada, The Netherlands, Norway, and Singapore. Concludes that a balance among attention to infrastructure components has not yet been achieved in these countries.",
	pages = "139-164(26)",
	url = "http://www.ingentaconnect.com/content/mcb/172/2002/00000012/00000002/art00003"
	doi = "doi:10.1108/10662240210422512"
}